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1. Where does Janes manufacture its products?
We manufacture most of our products in company owned and operated facilities in Ontario, Canada. Janes has three state of the art manufacturing facilities where we take pride in employing the highest safety measures and quality controls.
2. How do I know your products are safe to eat?
We have comprehensive quality control and safety measures in place throughout the supply chain to ensure our products meet the highest standards for quality and safety and we hold all of our suppliers to these standards.
All of our ingredients are subject to rigorous supervision and approval by regulatory authorities both in Canada and abroad. All of our manufacturing plants and suppliers are HACCP certified. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and Internationally.
3. How can I be sure that products from outside Canada are safe?
We have comprehensive quality control and safety measures in place throughout the supply chain to ensure our products meet the highest standards for quality and safety and we hold all of our suppliers to these standards.
All of our ingredients are subject to rigorous supervision and approval by regulatory authorities both in Canada and abroad. All of our suppliers are HACCP certified. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and Internationally.
As a registered importer of chicken and fish, our imports are subject to inspection by the Canadian Food Inspection Agency (CFIA) upon arrival in Canada.
The processors we work with in North America are approved by the United States Department of Agriculture (USDA) or the CFIA.
4. How do you maintain a high level of quality ingredients from your suppliers?
We are committed to ongoing review of our supply chain protocols and work only with suppliers that meet international standards for food safety. We audit our primary suppliers directly to verify that our standards are being met.
5. Do you conduct supplier audits?
Yes. We are committed to ongoing review of our supply chain protocols and work only with suppliers that meet international standards for food safety. We audit our primary suppliers directly to verify that our standards are being met.
6. Do you have employees on site in your suppliers’ processing facilities?
Yes. As part of our comprehensive quality control measures, we take steps to monitor our international suppliers to ensure we meet our high standards for quality and safety.
7. How do I read the date on your boxes?
The code on the side panel of the box is the Production date using Julian Date code. E.g.1238A is read as day 123 of the year 2008. The letter ‘A’ stands for the plant location. Most of our products are guaranteed for best freshness for 1 year.
8. Where does your Scottish Haddock come from?
Janes unique Breaded and Battered Scottish Haddock is caught off the North East coast of Scotland by “Responsible Fishing Scheme” accredited vessels. The Responsible Fishing Scheme accreditation means that best practices are followed at sea relative to product handling and also ensures that all efforts to conserve the marine ecosystem are taken. For more information on the “Responsible Fishing Scheme”, visit http://rfs.seafish.org.
The primary processor of Janes Scottish Haddock, Downies of Whitehills, Scotland, goes to market daily to hand select only the highest quality Haddock to become Janes. They fillet and “once freeze” Janes Scottish Haddock prior to shipping to Halifax by sea.
At the Janes Family Foods Canarctic, Ontario production facility, Janes Scottish Haddock is breaded or battered in our unique coatings before being packaged and shipped to retail – all within weeks of the catch
8.5. Where do your other fish species come from?
We source our products from a variety of locations to ensure that our customers have a consistent supply of high quality, great tasting and affordable products.
Most of our fish is caught in international waters including The North Atlantic and The North Pacific.
9. Where is this fish processed?
Fish caught in international waters including Sole, Pollock, and Cod is processed in China and manufactured into finished goods in Canada. The fish is filleted in HACCP certified Chinese processing facilities and shipped to Canada where it is battered or breaded and packaged for delivery to our customers. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and Internationally.
10. What percentage of your fish is processed in China?
About 70% of our fish is filleted in China, frozen and sent to our Canadian facilities for further processing. Our Chinese suppliers meet European Union (EU) Standards, which are among the most stringent food safety standards in the world and are HACCP certified. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and Internationally.
As a registered importer of Fish, the product arriving from China is also subject to inspection by the Canadian Food Inspection agency and the Canadian Department of Fisheries and Oceans upon arrival in Canada.
11. Why don’t you source your fish supply domestically from Canada?
We source our fish from a variety of locations to ensure that our customers have a consistent supply of high quality, great tasting and affordable products. All of the species of fish we offer are not readily available in Canadian waters.
12. Do the fish processed in China meet Canadian standards?
Yes. Our Chinese suppliers meet European Union (EU) standards, which are among the most stringent food safety standards in the world and are also HACCP certified. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and Internationally.
As a registered importer of Fish, the product arriving from China is also subject to inspection by the Canadian Food Inspection Agency (CFIA) and the Canadian Department of Fisheries and Oceans upon arrival in Canada.
13. Where does your chicken come from?
We source our chicken from a variety of locations to ensure that our customers have a consistent supply of high quality, great tasting and affordable products. Our chicken comes from Canada, The United States, Brazil and Thailand and is sourced only from processors that meet our standards for quality and safety.
14. Where is your chicken processed?
The majority of our chicken arrives as boneless white meat, either fresh or frozen, from processors in Canada, The United States and Brazil. It is breaded or battered in Canada and packaged for delivery to our customers.
15. Why don’t you buy from Canadian chicken suppliers only?
We want to ensure that our customers have a consistent supply of high quality, great tasting, and affordable products. We are able to accomplish this by sourcing from both Canadian and international markets.
16. Is the chicken processed in Brazil or Thailand to Canadian standards?
Yes. Our Brazil suppliers meet European Union (EU) Import Standards, which are among the most stringent food safety standards in the world. Our Brazilian establishments are also registered with the Canadian Food Inspection Agency (CFIA). Our processor in Thailand is a Canadian Food Inspection Agency (CFIA) approved facility. It is owned and operated by Cargill Foods – a United States headquartered company, which is one of the largest privately owned food manufactures in the world.
As well, as a registered importer of chicken, the product arriving from outside Canada is subject to CFIA inspection upon arrival.
17. Where do your breading, batter and other ingredients come from?
We source our ingredients from a number of suppliers to ensure our customers have a consistent supply of high quality, great tasting and affordable products. Ingredients such as batter, breading, seasoning and other ingredients are sourced from companies based in Canada or the United States and are subject to audits to verify that our high quality and safety standards are being met.
Janes Family Foods sources chicken, fish and other ingredients from a variety of suppliers to ensure that our customers have a consistent supply of high quality, great tasting and affordable products.
Chicken:
- Our chicken is sourced primarily from Canada, The United States, Brazil, with one product sourced from Thailand.
- Our Brazilian suppliers meet European Union (EU) import standards, which are among the most stringent food safety standards in the world. Janes also has an employee on-site in Brazil who works very closely with these suppliers. The Brazilian establishment is also registered with the Canadian Food Inspection Agency (CFIA).
- Chicken sourced from the United States is from United States Department of Agriculture (USDA) approved processors.
- Canadian suppliers are Canadian Food Inspection Agency (CFIA) approved processors.
- Our Thailand processor is owned and operated by United States headquartered Cargill Foods - one of the largest privately owned food manufacturers in the world. It is a Canadian Food Inspection Agency (CFIA) approved facility and is monitored by a third party contracted by Janes family foods.
- Chicken products from Thailand are processed and packaged in Thailand through a co-packing arrangement with a United States based processor and shipped directly to our customers.
Fish:
- Janes uses only wild caught fish including Sole, Haddock, Pollock and Cod.
- Janes unique Scottish Haddock is caught by Scottish fishing fleets within the territorial boundaries of the United Kingdom by vessels certified by the UK Responsible Fishing Scheme. This fish is delivered to our processor in Scotland where it is filleted and shipped to our Canadian facilities for final processing and delivery to our customers.
- Other species are caught in the North Atlantic and North Pacific and then transferred to processing facilities in China where it is filleted and shipped to our Canadian facilities. It is battered, breaded and packaged here for delivery to our customers.
- All Janes Family Foods fish products are produced in Hazard Analysis Critical Control Points (HACCP) certified facilities.
The Chinese based processors that we work with meet European Union (EU) import standards, which are among the most stringent food safety standards in the world.
Other ingredients:
- Ingredients such as batter, breading, canola oil and seasonings are sourced from Canadian and American companies. Their suppliers are local and international.
Janes family foods has comprehensive quality control measures in place throughout the supply chain to ensure our products meet the highest standards for quality and safety. We hold all of our suppliers to these standards.
General:
- Our Canadian processing facilities are Canadian Food Inspection Agency (CFIA) inspected and approved.
- As a registered importer of fish and chicken, our imports are subject to inspection by the Canadian Food Inspection Agency (CFIA) upon arrival in Canada and in the case of Fish by the Canadian Food Inspection Agency (CFIA) Fish inspection program.
We are committed to the ongoing review of our supply chain protocols and to making any changes that will enhance quality and safety standards.
- We regularly participate in audits conducted by our foodservice, restaurant and grocery customers as part of their quality assurance programs.
- We audit our primary suppliers to verify our standards are being met.
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