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FAQ

Janes Family Foods FAQ’s

1. Where does Janes manufacture its products?

We manufacture most of our products in company owned and operated facilities in Ontario, Canada. Janes has three state of the art manufacturing facilities where we take pride in employing the highest safety measures and quality controls.

2. How do I know your products are safe to eat?

We have comprehensive quality control and safety measures in place throughout the supply chain to ensure our products meet the highest standards for quality and safety and we hold all of our suppliers to these standards.

All of our ingredients are subject to rigorous supervision and approval by regulatory authorities both in Canada and abroad. All of our manufacturing plants and suppliers are HACCP certified. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and Internationally.

3. How can I be sure that products from outside Canada are safe?

We have comprehensive quality control and safety measures in place throughout the supply chain to ensure our products meet the highest standards for quality and safety and we hold all of our suppliers to these standards.

All of our ingredients are subject to rigorous supervision and approval by regulatory authorities both in Canada and abroad. All of our suppliers are HACCP certified. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and Internationally.

As a registered importer of chicken and fish, our imports are subject to inspection by the Canadian Food Inspection Agency (CFIA) upon arrival in Canada.

The processors we work with in North America are approved by the United States Department of Agriculture (USDA) or the CFIA.

4. How do you maintain a high level of quality ingredients from your suppliers?

We are committed to ongoing review of our supply chain protocols and work only with suppliers that meet international standards for food safety. We audit our primary suppliers directly to verify that our standards are being met.

5. Do you conduct supplier audits?

Yes. We are committed to ongoing review of our supply chain protocols and work only with suppliers that meet international standards for food safety. We audit our primary suppliers directly to verify that our standards are being met.

6. Do you have employees on site in your suppliers’ processing facilities?

Yes. As part of our comprehensive quality control measures, we take steps to monitor our international suppliers to ensure we meet our high standards for quality and safety.

7. How do I read the date on your boxes?

The code on the side panel of the box is the Production date using Julian Date code. E.g.1238A is read as day 123 of the year 2008. The letter ‘A’ stands for the plant location. Most of our products are guaranteed for best freshness for 1 year.

FISH

8. Where does your Genuine Scottish Haddock come from?

Janes unique Breaded and Battered Genuine Scottish Haddock is caught off the North East coast of Scotland by Marine Stewardship Council (MSC) certified vessels. The MSC ecolabel shown on our packaging is your guarantee that the product comes from a fishery that has been independently certified to the MSC’s standard for a well managed and sustainable fishery. For more information on the Marine Stewardship Council, click here.

At the Janes Family Foods production facility, Janes Genuine Scottish Haddock is breaded or battered in our unique coatings before being packaged and shipped to retail – all within weeks of the catch.

8.5. Where do your other fish species come from?

We source our products from a variety of locations to ensure that our customers have a consistent supply of high quality, great tasting and affordable products.

Most of our fish is caught in international waters including The North Atlantic and The North Pacific.

9. Where is this fish processed?

Fish caught in international waters including Sole, Pollock, and Cod is processed in China and manufactured into finished goods in Canada. The fish is filleted in HACCP certified Chinese processing facilities and shipped to Canada where it is battered or breaded and packaged for delivery to our customers. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and internationally.

10. What percentage of your fish is processed in China?

About 70% of our fish is filleted in China, frozen and sent to our Canadian facilities for further processing. Our Chinese suppliers meet European Union (EU) Standards, which are among the most stringent food safety standards in the world and are HACCP certified. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and internationally.

As a registered importer of fish, the product arriving from China is also subject to inspection by the Canadian Food Inspection agency and the Canadian Department of Fisheries and Oceans upon arrival in Canada.

11. Why don’t you source your fish supply domestically from Canada?

We source our fish from a variety of locations to ensure that our customers have a consistent supply of high quality, great tasting and affordable products. All of the species of fish we offer are not readily available in Canadian waters.

12. Do the fish processed in China meet Canadian standards?

Yes. Our Chinese suppliers meet European Union (EU) standards, which are among the most stringent food safety standards in the world and are also HACCP certified. HACCP is Hazard Analysis Critical Control Points and is a food safety system that has been recognized and adopted in Canada, the United States and Internationally.

As a registered importer of fish, the product arriving from China is also subject to inspection by the Canadian Food Inspection Agency (CFIA) and the Canadian Department of Fisheries and Oceans upon arrival in Canada.

CHICKEN

13. Where does your chicken come from?

We source our chicken from a variety of locations to ensure that our customers have a consistent supply of high quality, great tasting and affordable products. Our chicken comes from Canada, The United States, Brazil and Thailand and is sourced only from processors that meet our standards for quality and safety.

14. Where is your chicken processed?

The majority of our chicken arrives as boneless white meat, either fresh or frozen, from processors in Canada, The United States, Brazil and Thailand. It is breaded or battered in Canada and packaged for delivery to our customers.

15. Why don’t you buy from Canadian chicken suppliers only?

We want to ensure that our customers have a consistent supply of high quality, great tasting, and affordable products. We are able to accomplish this by sourcing from both Canadian and international markets.

16. Is the chicken processed in Brazil or Thailand to Canadian standards?

Yes. Our Brazilian suppliers meet European Union (EU) Import Standards, which are among the most stringent food safety standards in the world. Our Brazilian establishments are also registered with the Canadian Food Inspection Agency (CFIA). Our processor in Thailand is a Canadian Food Inspection Agency (CFIA) approved facility.

As well, as a registered importer of chicken, the product arriving from outside Canada is subject to CFIA inspection upon arrival.

OTHER INGREDIENTS

17. Where do your breading, batter and other ingredients come from?

We source our ingredients from a number of suppliers to ensure our customers have a consistent supply of high quality, great tasting and affordable products. Ingredients such as batter, breading, seasoning and other ingredients are sourced from companies based in Canada or the United States and are subject to audits to verify that our high quality and safety standards are being met.


 
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